Skip to content

Right of withdrawal and complaints

Last updated: 1 June 2026

Your consumer rights when buying the MiraSkinLab digital service at a distance.

14-day right of withdrawal

For distance contracts, as a consumer you generally have the right to withdraw within 14 days without giving a reason.

Digital-content exception

MiraSkinLab delivers digital content immediately after payment. At checkout you explicitly tick consent to performance beginning before the 14-day period ends and acknowledge that you thereby lose the right of withdrawal. We record this consent.

Without this consent we do not start the payment and do not unlock the content.

How to withdraw

If your right of withdrawal still applies (e.g. before the content is made available), write to hello@miraskinlab.com. A clear statement of withdrawal is enough.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Appinara s. r. o., Juskova Voľa 66, 094 12 Juskova Voľa, email: hello@miraskinlab.com

I/We hereby give notice that I/We withdraw from my/our contract for the following service: MiraSkinLab — complete scan.

Ordered on: …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

Refunds

We refund without undue delay, at the latest within 14 days, using the same means as your payment (via Stripe), unless agreed otherwise.

Complaints

If the service does not work as it should, contact hello@miraskinlab.com. We handle complaints under applicable law.

Supervisory body: Slovak Trade Inspection (SOI), Inspectorate for the Prešov Region, Obrancov mieru 6, 080 01 Prešov.